Inside Incivility

As monumental as losses due to incivility are to organizations, incivility exacts an even deeper toll because of the subtle ways in which it affected people’s thinking skills. Incivility robs you of your cognitive resources, hijacks your performance and creativity, and sidelines you from your work. Even if you want to perform at your best, you can’t, because you’re bothered and preoccupied by the rudeness.