To Improve Work and the Work Environment

To Estimate the Costs of Incivility

The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

by Christine Pearson and Christine Porath
(New York: Portfolio / Penguin Group, 2009)—see chapter 3 in particular

To Coach Yourself or Others, or Work on Improving Any Behavior

Triggers: Creating Behavior That Lasts—Becoming the Person You Want to Be

by Marshall Goldsmith and Mark Reiter
(New York: Crown Business, 2015)

What Got You Here Won’t Get You There: How Successful People Become Even More Successful

by Marshall Goldsmith with Mark Reiter
(New York: Hyperion, 2007)

To Manage Energy Effectively

Rhythm of Life: Living Every Day with Passion and Purpose

by Matthew Kelly
(Boston: Beacon, 2015)

Eat, Move, Sleep: How Small Choices Lead to Big Changes

by Tom Rath
(New York: Perseus, 2013)

To Create a Culture of Giving

Give and Take: A Revolutionary Approach to Success

by Adam Grant
(New York: Viking Press, 2013)

To Receive Feedback Better

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

by Douglas Stone and Sheila Heen
(New York: Viking, 2014)

To Handle Difficult Conversations Well

Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, and Sheila Heen, with Roger Fisher
(New York: Penguin, 2010)

To Practice E-civility

Send: Why People Email So Badly and How to Do It Better

by David Shipley and Will Schwalbe
(New York: Alfred A. Knopf, 2010)

To Combat Unconscious Bias

How Employees and Managers Can Combat Unconscious Bias

by Veronica Gilrane, The Water Cooler blog, Google re:Work

To Manage Stress or Overload


by Edward Hallowell
(New York: Ballantine, 2006)

Why Zebras Don’t Get Ulcers

by Robert Sapolsky
(New York: Owl Books, Henry Holt and Company, LLC., 2004)

Additional Resources

The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t

by Robert Sutton
(New York: Business Plus / Grand Central, 2007)

Good Boss, Bad Boss: How to Be the Best…and Learn from the Worst

by Robert Sutton
(New York: Business Plus / Grand Central, 2010)

Choosing Civility: The Twenty-Five Rules of Considerate Conduct

by P. M. Forni
(New York: St. Martin’s, 2002)

The Civility Solution: What to Do When People Are Rude

by P. M. Forni
(New York: St. Martin’s, 2008)

Humble Inquiry: The Gentle Art of Asking Instead of Telling

by Edgar Schein
(San Francisco: Berrett-Koehler, 2013)

Shine: Using Brain Science to Get the Best from Your People

by Edward Hallowell
(Boston: Harvard Business Review Press, 2011)

Encouraging the Heart: A Leader’s Guide to Rewarding and Recognizing Others

by James Kouzes and Barry Posner
(San Francisco: Jossey-Bass, 1999)

Love ’Em or Lose ’Em: Getting Good People to Stay

by Beverly Kaye and Sharon Jordan-Evans
(San Francisco: Berrett-Koehler, 2014)

The Virgin Way: Everything I Know About Leadership

by Richard Branson
(New York: Portfolio, 2014)

Drive: The Surprising Truth About What Motivates Us

by Daniel Pink
(New York: Riverhead Books, 2009)

How to Be a Positive Leader: Small Actions, Big Impact

edited by Jane Dutton and Gretchen Spreitzer
(San Francisco: Berrett-Koehler, 2014)

And for children:

How to Behave and Why

by Munro Leaf
(New York: Universe Publishing, 1946 and 2002)

Manners Can be Fun

by Munro Leaf
(New York: Universe Publishing, 2004)

How to Speak Politely and Why

by Munro Leaf
(New York: Universe Publishing, 2005)