View Larger Image It’s Unfair: Why customers who merely observe an uncivil employee abandon the companyChristine Porath2016-11-14T15:51:12+00:00 Project Description Journal of Services Research Project Details Categories: Civility Share This Story, Choose Your Platform! FacebookTwitterRedditLinkedInTumblrPinterestVkEmail Related Projects https://www.mckinsey.com/business-functions/organization/our-insights/the-hidden-toll-of-workplace-incivility https://hbr.org/2018/01/make-civility-the-norm-on-your-team https://hbr.org/2017/10/the-key-to-campbell-soups-turnaround-civility https://hbr.org/2017/01/how-rudeness-stops-people-from-working-together https://hbr.org/2016/11/isolate-toxic-employees-to-reduce-their-negative-effects