Incivility can impact productivity, hijack focus, and create stressful environments. It can even affect customer, client, and stakeholder relations. Ultimately, incivility cuts the bottom line and can lead to huge costs to the economy.
In MASTERING CIVILITY, Christine Porath shows how you can enhance your influence and effectiveness with simple acts of civility. Based on research in nearly every industry and type of organization, this book reveals the wealth of problems uncivil behaviors can produce. It then offers an eye-opening civility checkup as well as provides essential tools and actionable resources to turn civil behaviors into a daily practice for you and your organization. And finally, it lends much-needed advice on what to do if you are the target of incivility.