Mastering Civility

A Manifesto for the Workplace

Incivility can impact productivity, hijack focus, and create stressful environments. It can even affect customer, client, and stakeholder relations. Ultimately, incivility cuts the bottom line and can lead to huge costs to the economy.

“The Incivility Bug” Excerpt

In MASTERING CIVILITY, Christine Porath shows how you can enhance your influence and effectiveness with simple acts of civility. Based on research in nearly every industry and type of organization, this book reveals the wealth of problems uncivil behaviors can produce. It then offers an eye-opening civility checkup as well as provides essential tools and actionable resources to turn civil behaviors into a daily practice for you and your organization. And finally, it lends much-needed advice on what to do if you are the target of incivility.

“In MASTERING CIVILITY, learn what incivility is costing leaders and organizations and what to do about it. Along with being a fascinating read, this book offers the key to a healthier, happier, more productive workplace, better customer relationships, and higher profits.”
—Marshall Goldsmith, the Thinkers 50 #1 Leadership Thinker in the World
“Backed up with real science and compelling stories, “Mastering Civility” powerfully illuminates why the smallest behaviors have the biggest effects on relationships, teams, and entire companies. Even better, Dr. Porath provides practical, proven steps to diagnosing yourself and your environment and a roadmap to building a better workplace, and a better you.”
—Laszlo Bock, senior vice president of people operations, Google, and New York Times bestselling author of Work Rules!
“If you see rude people at work, this book is for you. Christine Porath shows that even just being near incivility is enough to shatter your focus and stifle your success, and offers practical insights for creating more humane organizations.”
—Adam Grant, New York Times bestselling author of Originals and Give and Take
“A brilliant, well-researched playbook on civility. Mastering these concepts is now far more essential in a networked world.”
—Tom Gardner, founder/CEO, Motley Fool
“In her important new book, Christine Porath incisively explores the epidemic of incivility that has infected our workplaces and lives. But rather than simply decry the disease, Porath offers bright, brilliant suggestions for a cure. For anyone troubled by our current culture of coarseness — and that should be all of us — MASTERING CIVILITY is the right book at the right time. It is a must read for every leader in every field.”
—Daniel H. Pink, New York Times bestselling author of Drive and To Sell is Human
“MASTERING CIVILITY is the most useful, well-written, and emotionally compelling business book I’ve read in years. I couldn’t put it down. Porath blends uncommon commonsense, rigorous research, and terrible and wonderful stories to show what YOU can do to build and bolster a civilized and sane workplace.”
—Robert I Sutton, professor, Stanford University, and author of The No Asshole Rule
“Research-based, filled with practical suggestions, summaries, and checklists, Workplace Civility offers the promise of reducing the enormous toll on both people and performance from bad behavior at work. Porath is passionate about creating more humane work environments, and has produced a profoundly insightful manifesto for doing so.”
--Jeffrey Pfeffer is Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University and author of 14 books on power, leadership, and human resource management.
“Christine Porath makes a compelling case for mastering civility, and offers immediately actionable steps for infusing more of it into our work and lives.”
—Ed Lawler, Distinguished Professor at University of Southern California, and Director of the Center for Effective Organizations