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Mastering Community

The surprising ways coming together moves us from surviving to thriving

By Christine Porath

From the author of Mastering Civility, an illuminating and empowering guide to help you discover just how important thriving communities are to our wellbeing and the success of organizations, and learn what steps you can take to create them.

Despite our deep desire to feel a sense of belonging, many of us feel isolated. The rise of technology and modern workplace practices have led people to be even more disconnected, even as we remain constantly contactable. And as our human interactions have decreased, so too have our happiness levels. This is sparking a crisis in mental health that will have repercussions for years, leaving people lonelier and organizations less productive and profitable, too. What Christine Porath has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost but have few solutions for how to implement the cure: Community.

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Mastering Civility

A manifesto for the workplace

By Christine Porath

In MASTERING CIVILITY, Christine Porath shows how you can enhance your influence and effectiveness with simple acts of civility. Based on research in nearly every industry and type of organization, this book reveals the wealth of problems uncivil behaviors can produce. It then offers an eye-opening civility checkup as well as provides essential tools and actionable resources to turn civil behaviors into a daily practice for you and your organization. And finally, it lends much-needed advice on what to do if you are the target of incivility.

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The Cost of Bad Behavior

How incivility is damaging your business and what to do about it

By Christine Pearson & Christine Porath

Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.

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Testimonials

“A workplace isn’t a family, but it can become a thriving community. This book is filled with insights on how to build one. Christine Porath is a leading expert on creating more civil organizations, and she brings the data and the examples you need to create a culture of respect and concern.”

- Adam Grant, #1 New York Times bestselling author of THINK AGAIN and host of the TED podcast WorkLife

“Company cultures and the communities they create are critical elements of our everyday lives, and ultimately, to the success of our businesses. Christine’s beautifully written, well-researched new book has pulled back the curtain on developing communities that allow your employees to thrive. A perfect follow up for Mastering Civility, this book will change the way you operate in your life and at work!”

- Marshall Goldsmith, #1 New York Times bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There

“Community. Everybody talks about it, yet few of us do anything about it. But now we’re out of excuses — because Christine Porath has written the definitive work on building tribes that thrive. Mastering Community is an endlessly practical and deeply inspiring book that will enlighten any leader and transform any organization.”

- Daniel H. Pink, #1 New York Times bestselling author of WHEN, DRIVE, and TO SELL IS HUMAN

Mastering Community makes a compelling case for a big and beautiful idea:  When people build communities where they care about, respect, and help each other, they are happier, healthier, more imaginative, more effective at improving the human condition—and in the business world—make a lot more money too!  This delightful book is packed with sound evidence, lovely stories, and, above all, proven tools and tips that will help us unite and build more meaningful lives for ourselves and others.”

- Robert Sutton, Stanford Professor, organizational psychologist, and author of seven books including Good Boss, Bad Boss, The No Asshole Rule, and (with Huggy Rao) Scaling Up Excellence

“Christine Porath has done it again! Mastering Community is a magnificent book everyone should read, share and apply.  Backed by empirical data, Chris focuses on the critical need to build better communities and connections within our workplaces and society today. We do this by creating gathering places where people feel they belong, matter, and are treated with respect and civility. Truly a timely and relevant book!”

- Stephen M. R. Covey, The New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & Inspire

“A slender, but compelling guide to treating others respectfully and protecting oneself from those who don’t.”

- New York Times
“Backed up with real science and compelling stories, “Mastering Civility” powerfully illuminates why the smallest behaviors have the biggest effects on relationships, teams, and entire companies. Even better, Dr. Porath provides practical, proven steps to diagnosing yourself and your environment and a roadmap to building a better workplace, and a better you.”
- Laszlo Bock : Senior Vice President of People Operations, Google, and New York Times bestselling author of Work Rules!
“If you see rude people at work, this book is for you. Christine Porath shows that even just being near incivility is enough to shatter your focus and stifle your success, and offers practical insights for creating more humane organizations.”
- Adam Grant : New York Times bestselling author of Originals and Give and Take
“A brilliant, well-researched playbook on civility. Mastering these concepts is now far more essential in a networked world.”
- Tom Gardner : Founder/CEO, Motley Fool
“In her important new book, Christine Porath incisively explores the epidemic of incivility that has infected our workplaces and lives. But rather than simply decry the disease, Porath offers bright, brilliant suggestions for a cure. For anyone troubled by our current culture of coarseness — and that should be all of us — MASTERING CIVILITY is the right book at the right time. It is a must read for every leader in every field.”
- Daniel H. Pink : New York Times bestselling author of Drive and To Sell is Human
“MASTERING CIVILITY is the most useful, well-written, and emotionally compelling business book I’ve read in years. I couldn’t put it down. Porath blends uncommon commonsense, rigorous research, and terrible and wonderful stories to show what YOU can do to build and bolster a civilized and sane workplace.”
- Robert I Sutton : Professor, Stanford University, and author of The No Asshole Rule
“Research-based, filled with practical suggestions, summaries, and checklists, Workplace Civility offers the promise of reducing the enormous toll on both people and performance from bad behavior at work. Porath is passionate about creating more humane work environments, and has produced a profoundly insightful manifesto for doing so.”
- Jeffrey Pfeffer : Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University and author of 14 books on power, leadership, and human resource management.
“Christine Porath makes a compelling case for mastering civility, and offers immediately actionable steps for infusing more of it into our work and lives.”
- Ed Lawler : Distinguished Professor at University of Southern California, and Director of the Center for Effective Organizations
“In MASTERING CIVILITY, learn what incivility is costing leaders and organizations and what to do about it. Along with being a fascinating read, this book offers the key to a healthier, happier, more productive workplace, better customer relationships, and higher profits.”
- Marshall Goldsmith : The Thinkers 50 #1 Leadership Thinker in the WorldEngagement Process
“Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!”
- Marshall Goldsmith : The Thinkers 50 #1 Leadership Thinker in the World
“Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve.”
- Warren Bennis : From the foreword
“Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly.”
- P. M. Forni : Professor, Johns Hopkins University, and author of The Civility Solution
“Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars.”
- G. Richard Shell : Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo
“A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business.”
- Edward Hallowell : MD, author of Driven to Distraction and CrazyBusy
“A highly readable and deeply insightful book.”
- Warren Christopher : Former U.S. Secretary of State
“Very readable and full of good ideas. This book does a terrific job of translating research into practice.”
- Edward Lawler : Author of Talent
“The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament.”
- James O'Toole : Author of The Executive's Compass and coauthor of Transparency