Mastering Civility
A Manifesto for the Workplace
“A slender, but compelling guide to treating others respectfully and protecting oneself from those who don’t.”
“Backed up with real science and compelling stories, “Mastering Civility” powerfully illuminates why the smallest behaviors have the biggest effects on relationships, teams, and entire companies. Even better, Dr. Porath provides practical, proven steps to diagnosing yourself and your environment and a roadmap to building a better workplace, and a better you.”
“If you see rude people at work, this book is for you. Christine Porath shows that even just being near incivility is enough to shatter your focus and stifle your success, and offers practical insights for creating more humane organizations.”
“A brilliant, well-researched playbook on civility. Mastering these concepts is now far more essential in a networked world.”
“In her important new book, Christine Porath incisively explores the epidemic of incivility that has infected our workplaces and lives. But rather than simply decry the disease, Porath offers bright, brilliant suggestions for a cure. For anyone troubled by our current culture of coarseness — and that should be all of us — MASTERING CIVILITY is the right book at the right time. It is a must read for every leader in every field.”
“MASTERING CIVILITY is the most useful, well-written, and emotionally compelling business book I’ve read in years. I couldn’t put it down. Porath blends uncommon commonsense, rigorous research, and terrible and wonderful stories to show what YOU can do to build and bolster a civilized and sane workplace.”
“Research-based, filled with practical suggestions, summaries, and checklists, Workplace Civility offers the promise of reducing the enormous toll on both people and performance from bad behavior at work. Porath is passionate about creating more humane work environments, and has produced a profoundly insightful manifesto for doing so.”
“Christine Porath makes a compelling case for mastering civility, and offers immediately actionable steps for infusing more of it into our work and lives.”
“In MASTERING CIVILITY, learn what incivility is costing leaders and organizations and what to do about it. Along with being a fascinating read, this book offers the key to a healthier, happier, more productive workplace, better customer relationships, and higher profits.”
About Christine Porath
Christine Porath is an Associate Professor at the McDonough School of Business at Georgetown University. She is also a consultant working with leading organizations to help them create a thriving workplace.




Her speaking and consulting clients include Google, the United Nations, the International Monetary Fund, Genentech, Department of Labor, Department of the Treasury, Department of Justice, and National Security Agency.
“Who do you want to be? Whether you know it or not, you’re answering this question every day through your actions.” [-from Mastering Civility]
Resources
Creating Sustainable Performance
Home Page Featured, Leadership & Management, Thriving
Harvard Business Review